Refund policy
Vicky Jane Return Policy
Returns Are Accepted Within 14 Days Of Delivery.
Items Must Be Unworn, Unwashed, And In Original Condition With Tags Attached. Items Must Also Be Returned In Their Original Packaging With Proof Of Purchase.
Approved Returns Will Receive Online Store Credit In The Form Of An E-Gift Card Sent To Your Email.
Return Shipping Is $5 To Cover Postage.
Final Sale Items Include:
• Bodysuits
• All Sale Items
• Jewelry
• Personal Care Items
To Start A Return, Email:
contact@vickyjane.com
Items Sent Back Without First Requesting A Return Will Not Be Accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Fair Use Policy on Returns
If we notice an unusual pattern of purchasing and returns activity and/or we suspect someone is actually wearing their purchases and then returning them; ordering and returning very frequently or in large loads- we may deactivate your customer account and deny future purchasing (both online and in person). Customers will be warned by our customer service team if they are breaking this fair use policy before their account is deactivated. Any future orders placed by a customer who has broken this fair use and returns policy will be final sale.
Shipping
Shipping and handling charges on your order are non-refundable.
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase, including shipping fees.
It is the buyer's responsibility to provide the correct shipping address. If the package is lost due to an incorrect address provided by the customer, no refund will be made.
Our company policy is that we cannot send out a replacement order or issue a refund or store credit for lost, missing, or stolen packages if order protection was not purchased as part of the order and at least 20 days has passed since the original shipment date. Often, the package shows up within this time period.
We also recommend checking with your local post office or postal service worker. Once 20 days (or 45 business days for international orders) have passed, please contact our customer service team at contact@vickyjane.com.
Arrival Time
Domestic orders that have selected the standard shipping rate will typically arrive between 4-6 business days. Express shipping is typically 2-3 business days for delivery. Please note that these are estimated delivery times. Some orders may arrive earlier or later than these expected times.
Vicky Jane is not responsible for lost or stolen packages once the tracking information is delivered.
If you have any other questions concerning your order, feel free to contact us at contact@vickyjane.com.
Local Pick Up
Orders that selected this shipping method at checkout are normally ready for pick up at our location within 24-48 hours of your purchase. However, that is not guaranteed. Please wait until you receive a confirmation email stating that your order has been fulfilled and is ready to be picked up.
Sale Items
Sale items can be returned with our regular return policy unless otherwise specified as "final sale" in the product description. Please note, if an item was bought at full price prior to a promotion or sale of the item, we do not offer a retroactive refund of the difference of the new sale price. This includes all promotions, including all Black Friday sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.